Gillian is a seasoned professional with over 20 years of experience in the finance sector across the UK and UAE. She is a certified ICA Conduct Risk specialist and former regulator, known for delivering high-profile projects in market conduct, consumer protection, and skilled person reviews.
She has provided expertise in regulatory governance, compliance, ethics, and conduct risk to clients in both regions, incorporating conduct of business rules (COBS), principles (PRIN), conduct rules (COCON), and treating customers fairly (TCF). Her focus areas include assessments against global market conduct standards and CBUAE Consumer Protection & Regulations.
Gillian has led project teams on CBUAE third-party validation projects and strategic risk governance framework reviews, collaborating with clients and challenging senior stakeholders to ensure compliance objectives are met. She has successfully delivered global transformation projects in corporate governance and compliance for D-Sibs, international banks, digital banks, and exchange houses in the UAE.
In the UK, she played a key role in a year-long S166 regulatory notice for a G-Sib banking client, leading a workstream on product mis-selling. Her efforts in assessing controls failures in third-party consumer sales practices resulted in substantial redress for thousands of customers and further investigations into existing retail unsecured loan portfolios.
- Bachelor of Arts (B.A.) Hons 2:1, History & Law, University of Strathclyde UK
- Higher National Qualifications (HNC) in Social Sciences, Clydebank College of Further Education UK
